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ZENOVA

Returns & Refunds Policy

At Zenova, every product is crafted with care and science.

If you need to return or request a refund after purchase, we’ll handle it thoughtfully so your skin-care journey stays worry-free.

Return Window & Conditions

  • You may request a return/refund within 7 days of receiving the item (based on the courier’s delivery record).
  • Items must be brand new, unopened, and unused, with all original packaging, gifts, or bundle components included.
  • Please contact Customer Support to obtain authorization before sending anything back. Unauthorized returns will not be accepted.

不接受退貨的情況

  • 商品已開封或使用。
  • 超過 7 日退貨時限。
  • 個人原因（氣味、質地不符期待等）。
  • 特價或標示「不設退換」的商品、試用包、禮品卡。

商品瑕疵或錯寄

  • 若收到 破損、漏液或錯誤商品，請於 48 小時內 聯繫客服並附上照片。
  • 經確認後，我們將 免費更換或退款（依庫存狀況而定）。

運費與退款流程

  • 因個人原因退貨 → 運費由買家承擔；原訂單運費不予退回。
  • 因 Zenova 出貨錯誤或商品瑕疵 → 運費由我們承擔。
  • 商品驗收無誤後，退款將於 7–14 個工作天 完成，並退回至原付款方式。

換貨方式

  • 一般換貨 → 請先辦理退貨，再重新下單。
  • 若因瑕疵或錯寄 → 我們將直接安排換貨，費用由 Zenova 承擔。

Zenova 的承諾

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